Installations & Device Management

Ease of installation and management is key to employee adoption

This area is fundamental to the cost of ownership – initially and on-going. The amount of time a Telematics device vendor has spent time to ensure a solid user experience with reliable in-field hardware will be a key element to your staffs’ acceptance of the system and the overall ROI of implementing the solution. There are clearly vast differences between systems in how much a vendor has thought through automotive grade products and installations.

There is nothing more frustrating to your employees than a system with constant teething issues or even sporadic, unpredictable data skewing your results. Unreliability breeds doubt, hesitation and excuses, therefore significantly impacting adoption and longevity of the system and ultimately your ROI. Your staff members are not telematics technology experts and just like driving a car doesn’t require them to be a mechanic, it should not be like that for the Telematics and Fleet Management Solution either.

At PassTime, we have rigorous standards around design, testing and use of top quality electronic components. We also utilize advanced systems that have built-in “heart-beat” and self – monitoring capabilities, where you will get proactive notification of tracking device issues.

This also allows you to figure out if you might have coverage issues, in other words where the device goes into store and forward mode when not connected to the cellular network. Solid remote diagnostic capabilities are key, since any time a driver reports a problem, you need to be able to rely on the ability to remote diagnose problems without having to bring the vehicle back every time. Not being able to do that can cause immense frustrations between your drivers and fleet operations.

In addition, since many of the newer Telematics devices are meant to connect to your vehicle’s diagnostic bus, it is critical to choose a vendor where such an install doesn’t cause problems with the regular maintenance services by the manufacturer’s dealer or in worse cases voids the vehicle warranty because of the way that the device might get wired in.

At PassTime we are using an entrenched Telematics systems with a excellent quality track record and acceptance. Why this is of utmost importance is that systems improperly installed, wired to the vehicle diagnostics bus (OBD-II, J1708, J1939, J1979) or where other vendors haven’t spent the time to pre-qualify suitability of their system – you can end up with severe vehicle problems, from gear shifting issues, engine de-rating, to airbag deployments while the vehicle is moving.

Lastly once the device is installed and in-field –our advanced systems won’t require you to turn your vehicles on and idle for extended lengths of time – OTAs are handled automatically between the backend servers and the device while the vehicle is being operated anyway. OTA packages – in other words the amount of data consumed are optimized as not to cause you having to pay for undue cellular overage charges.

Regardless of the fleet size that you are deploying, we are interfacing with national installer networks ensure coverage of your geographic area, so you don’t incur huge trip-charges later on.

  • Ease of install and de-install of the location device into the mobile asset
    • Plug & Play device, plus optional, pre-fabricated harnesses in order to avoid cutting and splicing of cables especially when connecting to the vehicle diagnostics bus
    • Simple steps to de-install and re-install a device – i.e. in case of (rare) device failures
    • Ability to securely attached to the vehicle –with all the vehicle vibrations the device needs to stay securely in place
    • IOX capabilities and hardneeses ensure the ability to integrate sensors and other I/O’s easily – avoiding expensive add-on installation delays
    • Working with high-quality, national Installer networks
  • Extremely low in-field failure rate
  • Device diagnostics capabilities are built-into the system:
    • heart-beat
    • device connectivity
    • GPS fix / no-fix
    • battery and device disconnects
    • OTA – Over the Air software upgradeable & automated